Return and Cancellation Policy

Please contact our customer service team at info@thepawtopia.com directly if you have any questions regarding returns and/or replacements.

We guarantee 100% satisfaction within 30 days since your purchase. All satisfaction guarantees stated on this website and product material does not cover alleged damage caused by misuse, abuse, accidents or alterations to Pawtopia poop bags. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless stated otherwise for certain products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.   

Late or missing refunds (if applicable)

If you haven’t received a refund yet even after 7 days from our notification, please check your bank account or credit card company. It may take some time before your refund is officially posted.

If you still have not received your refund, please contact us at info@thepawtopia.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We will replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@thepawtopia.com. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping

Please contact our support team at info@thepawtopia.com before shipping any products back.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.